The Nexus managed service and support arrangement are designed to ensure business continuity through out the system lifecycle.

Managed services reduce risk by ensuring business continuity. Generally, Nexus offers support retainers and hosting agreements to most clients.

The Nexus service level agreement is structured to provide explicit levels of service support when needed, detailing support times and actions. Nexus service level agreements (SLA) provide good value by making unused support available as a credit against further system development. This enables Nexus clients to continue to improve their systems indefinately.

Nexus provides hosting services to all clients at our London Docklands Data Centre server racks. Either on Nexus shared application servers, or on dedicated servers. Nexus will also provide hosting for our clents own servers within our rackspace if required and also procure hardware on our clients behalf if necessary.

This forms our basic managed service, however, Nexus can also provide much more sophisticated support strategies where application requirements are particularly complex.

Click here to contact the Nexus team.