Nexus custom Service Level Agreements (SLA) ensure business continuity whilst providing a secondary benefit of constant improvement to solutions, maximising the competitive advantage of solutions though life.

Nexus believes the best way to gain competitive advantage in software solutions is to continually adapt and invest in systems that add real value to business. Continuous improvement means that Nexus clients are always finding new ways to refine their processes with Nexus technology increase the value to their organisation.

Nexus helps clients achieve this by creating comprehensive custom Service Level Agreements (SLA) that can be tailored to the clients needs. The SLA sets out what support level clients need to ensure that their systems have continual availability to the business. This usually includes a service retainer and explicitly sets out performance expectations.

In some cases service hours not be used within an SLA can be credited against further enhancements and value adding features. Nexus clients that are prepared to work with Nexus as technology partners experience ongoing improvements to processes that creates beneficial business transformation both over the long term, and with short term wins.

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